Re: Using Escalation with form CHG:ChangeInterface_Create

Christine, A couple of thoughts for you. First, you do need a Run If qualification in the escalation. Otherwise your action (create a record) will occur for every record in the form. This will quickly generate more records that you want. What is your criteria for creating the change record? I

Re: Using Escalation with form CHG:ChangeInterface_Create

Chuck, Thanks for your reply. My boss wanted to have tasks created automatically on a scheduled basis for backups, server maint, reports and other works. Reading here about that type of work it looked like the CHG:ChangeInterface_Create form was the one to use. As opposed to keeping one change

Using Escalation with form CHG:ChangeInterface_Create

I’m trying to use the Escalation process with the form CHG:ChangeInterface_Create to create a Change. I’m mostly an admin, not a developer. I have not been 100% successful with this. Looking for some advice: I am choosing the CHG:ChangeInterface_Create form. In the escalation I have no Run If