I'm trying to figure out web services and we've got a developer out here
from another software company trying to integrate creating HPD tickets in
remedy. He created a test file to run in c++ and I'm getting an error in
remedy that we can't figure out. When I check out the midtier logs I see it
saying that it's missing a required element but I see it in the log?
FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?>
<operation name="Create_Helpdesk_Case" type="create">
<inputMapping name="CreateInputMap" topLevelElement="Create_Helpdesk_Case"/>
<outputMapping name="CreateOutputMap"
topLevelElement="Create_Helpdesk_CaseResponse"/>
</operation>
Dec 11, 2006 3:53:55 PM com.remedy.arsys.support.Log fine
FINE: input document: <?xml version="1.0" encoding="UTF-8"?>
<ROOT
xmlns="urn:HelpDesk_Submit_Service"><Create_Helpdesk_Case><Case_Type>Incident</Case_Type><Category>Hardware</Category><Department/><Description>Item
:
error...</Description><Escalated/><Hotlist/><Item>Item</Item><Office/><Orig_Submitter/><Pending/><Phone_Number/><Priority>P1
-
High</Priority><Region/><Request_Urgency>Low</Request_Urgency><Requester_Login_Name>2022</Requester_Login_Name><Requester_Name>Name</Requester_Name><Service/><Site/><Source>Web</Source><Status>Not
Acknowledged</Status><Summary>short
description....</Summary><Type>Type</Type><WorkLog/></Create_Helpdesk_Case></ROOT>
Dec 11, 2006 3:53:55 PM com.remedy.arsys.support.Log log
SEVERE: AxisFault :
MessageType: 2
MessageNum: 8961
MessageText: Required element expected in the input XML document
AppendedText: <Case_Type>
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