Re: anyone seen this error ?

Subject: RE: anyone seen this error ? Louise, The process ID the error refers to viz. 390603, is the Escalation Server process ID. So it appears like an Escalation is trying to modify a set of records and this escalation is being prevented from modifying these records by a filte

Re: anyone seen this error ?

for >you to exclude the Escalation user from being checked on that filter.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of E. Louise van Hine Sent: Friday, November 09, 2007 4:48 PM To: arslist

anyone seen this error ?

This error is appearing multiple times in my arerror.log on our test system. We are runnin ITSM 7 patch 4 on Windows. This look familiar to anyone ? 390603 : : You do not currently have permission to modify a problem investigation request. Notify your administrator. (ARERR 1631135) -- Rega