Hi
After lot of modification system atlast started except the mails.
But now i am getting this error in the log
Apr 14, 2010 5:01:10 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: You must have a Help Desk Fixed License to modify case information.
Apr 14, 2010 5:07:15 PM
Hi
After lot of modification system atlast started except the mails.
But now i am getting this error in the log
Apr 14, 2010 5:01:10 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: You must have a Help Desk Fixed License to modify case information.
Apr 14, 2010 5:07:15 PM
Dear List
I am facing an issue while sending a mail to remedy email engine
I am getting an error which i can see in the log .. mentioned in the trail mail
I am using the database name within !! quote say !Submitter! : XYZ
I have mentioned all the required fields in the mail which i send it to
Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, April 13, 2010 3:04 PM
To: arslist@ARSLIST.ORG
Subject: incoming mail not working properly
**
Dear List
I am facing an issue while sending a mail to remedy email engine
I am getting an error which i can see in the log .. mentioned in the trail
if I can find the cause.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Tuesday, April 13, 2010 9:04 AM
To: arslist@ARSLIST.ORG
Subject: incoming mail not working properly
Dear
] On Behalf Of Brittain, Mark
Sent: Tuesday, April 13, 2010 8:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: incoming mail not working properly
**
Hi Rajesh,
It looks like there is a problem with the email template that you are using. I
found that if you remover the server name from the template, it works
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