subject:"is it after hours\?"

Re: is it after hours?

2012-04-24 Thread David Sanders

on: cid:image001.gif@01CCE023.38E7E320 ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 24 April 2012 14:15 To: arslist@ARSLIST.ORG Subject: is it after hours? ** Hi All, Currently when

is it after hours?

2012-04-24 Thread Brittain, Mark

Hi All, Currently when an incident is created I have a filter that sets the day of the week, and hour of the day. Then there is a second set fields that 'Check Date' = $DATE$ and then checks this against the Business Time Holiday. If it is a holiday then sets the 'Holiday' field to Yes. Then t