In my world, this has always been a question of process.
IF you have established processes that cannot be altered, that
must accomodate special circumstances NOT readily accomodated by
out of the box solutions, then you should build.
IF however, your processes are a mess and you need to force
eve
Sent: Wednesday, May 10, 2006 4:22 AM
To: arslist@ARSLIST.ORG; Nicoll, Alan
Subject: Re: opinions please - build vs buy
First of all, Thanks to all of the not so lazy posters for your input!
How many users? Good question, not sure how it makes to much difference
other then the more users we hav
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I always thought it would be nice to have a totally complete list of features, almost field by field. I'm in the process of figuring out which way to go also and trying to do a gap analysis. It's easy on the product you know, but gets much harder on the ones you aren't as familiar with. So I'
**
In my experience the most important factor is what Chris Woyton said "how large is the gap between what I need and what I can buy?". Though I would disagree with his third point: "If what you need exceeds or varies considerably from what the ITSM suite provides...determine if using ITSM as
First of all, Thanks to all of the not so lazy posters for your input!
How many users? Good question, not sure how it makes to much difference
other then the more users we have the harder it is to get them to agree
on what to build or to buy!
The Answer is a little tough since we are continuing t
Its kind of like when Jesse James bought a header for a car engine and the
header didn't fit. He spent more time trying to make it fit than it would
have took him to build the thing. In frustration he threw it across the
room and built his own. That is how I describe the ITSM suite. You can
was
How many users do you have?
Nick
On Tue, 9 May 2006 13:58:57 -0400, John.A Simpson-contr wrote:
>BMC/Remedy HelpDesk & Change vs ???
>
>background...
>
>TRW Automotive has been using ARS since 1997, all custom/homegrown
>HelpDesk & change management. We have one production server, one test
>ser
Hello John,
Remember the licensing costs involved.
From: Action Request System discussion list(ARSList) on behalf of John.A
Simpson-contr
Sent: Tue 5/9/2006 12:58 PM
To: arslist@ARSLIST.ORG
Subject: opinions please - build vs buy
BMC/Remedy HelpDesk
John,
There are a *ton* of potential constraints here - functionality, budget, plans
for ITIL implementations, etc. Probably too large to provide a precise
recommendation.
In general, this issue almost always boils down to the question "how large is
the gap between what I need and what I can buy
BMC/Remedy HelpDesk & Change vs ???
background...
TRW Automotive has been using ARS since 1997, all custom/homegrown
HelpDesk & change management. We have one production server, one test
server and one development server. 41 fixed and 63 floats in
production.
My boss's boss, has asked us to eval
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