Sorry my last mail, the subject was incomplete.... We have a problem with the email engine incoming mailbox.
We have a mail integration through the email engine, which allows vendors modify help desk tickets. But, we have experienced an error when the vendor sends two modifications at the same time. For example: Change to work in progress in one mail and resolved in another one before the email engine has read the first one. It´s seems that the email engine reads first the most recents emails, from outlook mailbox, instead of the oldest. In the previous example we have received the resolved modification first instead of work in progress action. Anyone has experienced this issue??? ARS 6.3 (patch18) + ITSM 6 + CMDB 1.1 patch03 + Oracle 9i r2 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
