Re: question about ITSM Product Catalog based on BMC discovery solution

Hi Fernando, I don't fully understand your issue but am interested in it as we are using BMC Topology Discovery and also wanted to have our own Tier 1-3 values. Did you enable best practice categorisation? We didn't so I have no experience of this in operation. We also don't use Change Managemen

question about ITSM Product Catalog based on BMC discovery solution

Hello... We just installed ITSM 7.0.3 (change management module). We already have BMC fundation and topology discovery populating the CMDB (2.1) with configuration items. BMC discovery categorizes all configuration items discovered and insert that categorization in the attributes Category, T