ticket direct URLs and login sessions

2013-02-26 Thread Peters, Ron
Hello, We recently updated our notification templates to contain HTML direct links to incidents and changes. We disabled the default link at the beginning of all messages and created our own. An example of our INC URL is this:

Re: ticket direct URLs and login sessions

2013-02-26 Thread Brittain, Mark
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Tuesday, February 26, 2013 12:49 PM To: arslist@ARSLIST.ORG Subject: ticket direct URLs and login sessions ** Hello, We recently updated our notification templates to contain HTML direct links to incidents

Re: ticket direct URLs and login sessions

2013-02-26 Thread Peters, Ron
10:06 AM To: arslist@ARSLIST.ORG Subject: Re: ticket direct URLs and login sessions ** HI Ron, Just learning this myself. With the ITSM Notification Engine, an OTB notification when the Incident is assigned to a person, creates a record in the NTE:Notifier form and the engine send out the email

Re: ticket direct URLs and login sessions

2013-02-26 Thread Longwing, LJ CTR MDA/IC
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Tuesday, February 26, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: ticket direct URLs and login sessions ** Hello, We recently updated our notification templates to contain HTML direct links to incidents

Re: ticket direct URLs and login sessions

2013-02-26 Thread David Durling
] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, February 26, 2013 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: ticket direct URLs and login sessions ** Ron, I don't have an answer for the question...but I can tell you what the NTS number is :) That is a control form that all notifications

Re: ticket direct URLs and login sessions

2013-02-26 Thread Peters, Ron
) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Tuesday, February 26, 2013 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: ticket direct URLs and login sessions ** Ron, One url lists ...arsys//servlet... (two slashes) and the other ...arsys/servlet... Is that a typo, or might it have something

Re: ticket direct URLs and login sessions

2013-02-26 Thread Peters, Ron
Thanks for the info. Ron From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, February 26, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ticket direct URLs and login sessions ** Ron, I don't have an answer

Re: ticket direct URLs and login sessions

2013-02-26 Thread Nikolay Fedoseyenko
is at  http://MID_TIER:8080/arsys/shared/ar_url_encoder.jsp Hope this helps Nik From: Peters, Ron rpet...@columbia.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2013 10:48 AM Subject: ticket direct URLs and login sessions ** Hello,   We recently updated