Hello,
We recently updated our notification templates to contain HTML direct links to
incidents and changes. We disabled the default link at the beginning of all
messages and created our own. An example of our INC URL is this:
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Tuesday, February 26, 2013 12:49 PM
To: arslist@ARSLIST.ORG
Subject: ticket direct URLs and login sessions
**
Hello,
We recently updated our notification templates to contain HTML direct links to
incidents
10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ticket direct URLs and login sessions
**
HI Ron,
Just learning this myself. With the ITSM Notification Engine, an OTB
notification when the Incident is assigned to a person, creates a record in the
NTE:Notifier form and the engine send out the email
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Tuesday, February 26, 2013 10:49 AM
To: arslist@ARSLIST.ORG
Subject: ticket direct URLs and login sessions
**
Hello,
We recently updated our notification templates to contain HTML direct links to
incidents
] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, February 26, 2013 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: ticket direct URLs and login sessions
**
Ron,
I don't have an answer for the question...but I can tell you what the NTS
number is :)
That is a control form that all notifications
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Tuesday, February 26, 2013 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: ticket direct URLs and login sessions
**
Ron,
One url lists ...arsys//servlet... (two slashes) and the other
...arsys/servlet... Is that a typo, or might it have something
Thanks for the info.
Ron
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, February 26, 2013 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ticket direct URLs and login sessions
**
Ron,
I don't have an answer
is at
http://MID_TIER:8080/arsys/shared/ar_url_encoder.jsp
Hope this helps
Nik
From: Peters, Ron rpet...@columbia.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, February 26, 2013 10:48 AM
Subject: ticket direct URLs and login sessions
**
Hello,
We recently updated
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