worklog entry - Created from Incident

Hello again Somebody has brought to my attention that occassionly we have a work info entry appear in our Incident Management work info table that says: Created from Incident (with the header as: Customer Communication). It looks like it's being auto populated but we're not sure what's

Re: worklog entry - Created from Incident

. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna Sent: Monday, February 14, 2011 12:31 PM To: arslist@ARSLIST.ORG Subject: worklog entry - Created from

Re: worklog entry - Created from Incident

Subject: Re: worklog entry - Created from Incident To: arslist@ARSLIST.ORG ** Are you sure it says Created from Incident or Created from Service Request? Usually when SRM is used to submit a request in which the fulfillment app is Incident, it submits a default Work Info entry

Re: worklog entry - Created from Incident

12:35:58 -0500 From: tauf.chowdh...@frx.com Subject: Re: worklog entry - Created from Incident To: arslist@ARSLIST.ORG ** Are you sure it says Created from Incident or Created from Service Request? Usually when SRM is used to submit a request in which the fulfillment app is Incident

Re: worklog entry - Created from Incident

Hi Thad We are on the same version of ITSM and running SRM 2.2 as well. This is very helpful actually. Thank you! Date: Mon, 14 Feb 2011 10:11:53 -0800 From: thad.es...@gmail.com Subject: Re: worklog entry - Created from Incident To: arslist@ARSLIST.ORG ** Vi, I didn't see your version

Re: worklog entry - Created from Incident

the source of the incident. Mike Luttmann -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna Sent: Monday, February 14, 2011 10:31 AM To: arslist@ARSLIST.ORG Subject: worklog entry - Created from Incident