Hi,
I am a Staffing Specialist for IT Intellects Inc, a global company
specializing in staffing both Consulting and Full Time positions.
If you are interested in the opportunity listed below, please forward your
updated resume along with current contact information, or perhaps you can
recommend someone who would be interested in this position.
Amazing verbal and written communication skills
· Someone who has provided Executive level support for a CEO, CFO,
COO, President, etc. for a Fortune 500 company (preferably a bank/financial
institution). *NOT a mom and pop type shop*.
· Ability to work on their own without much direction
· Self-motivator
· They need to be superior in their software support skills. The
position will be 90% software and 10% hardware.
* End client is BlackRock - they expect the highest QUALITY candidates
available. *
*Candidates should have a financial background (preferably in a trade floor
environment) - VERY important. Candidates must have at least 1-2 years of
recent Deskside Support experience within a financial institution or else
they won't be considered. Location is in the Financial District in San
Francisco. IMPORTANT: Candidate's personality and soft skills are
important. They need to be assertive and confident and be able to interact
with fast-paced, high demanding financial traders. They want the person who
is working on the trading floor applications and can handle that high pace
environment. Be able to work independently without much direction. They'll
need to be able to explain their experience during the interview. Manager
Update on software experience: Software: Windows OS 7 (issues, common
issues, network issues, domain issues, Functionality issues[performance,
errors, virus]), Office 2010 Familiarity, Financial applications
(reload/load/escalations), Office Addins (issue), Office Macro (issues),
Internet Explorer (issues), Java (issues), ODBC (issues) *
*Here is a list of the trading apps from Market Data that are used. Knowing
50% of this would get someone in the door. Software: Experience on any of
these trading apps would be a big plus. Trading Apps: Bloomberg -full
install, Anywhere, plus Excel plug in’s. Baseline- Workstation, Thompson –
Reuters, Thompson One, Market QA, Data Stream, Asset Master, Eikon FactSet
- full install, Marquee, JP Morgan – Data query Morning Star -Principia,
Direct, Encor, Barra Aegis Lipper- LANA, Investment Manager, Trade Web Home
Grown Aladdin apps: Aladdin Dashboard Alpha Cashmaster Bond Analyzer Green
Package Quasar Spectra Trade Entry Minimum : 3rd level support on: MS
Office 2010 – Excel, Word, Outlook, Power Point. Access Acrobat X (10) -
Standard and Pro SCCM or SMS Active Directory Cisco IP phones Hardware:
Experience field stripping (taking apart) these units. May sound like a
dumb requirement, but we have had HP techs come in and didn’t know how to
replace a system board on their own hardware. HP 8000 series PC’s -8100,
8200, 8300 Toshiba Portege laptops -R700, Z830, Z930 Bottom Line here is
that they need to be able to diagnose an hardware issue and communicate it
to HP and Toshiba.*
Manager needs to see exceptional candidates!
*Description:*
- Responsible for resolving trouble-tickets to address hardware or
software.
- Examples include application log in problems, system errors, hardware
errors with computer, monitor, keyboard, or mouse.
- The Desktop Support Technician will also respond to Customer Service
Requests (CSR) related to new equipment installations and software
requests.
- Examples might include setting up a Blackberry on exchange server.
- Respond to group or individual moves for computer and phone.
- Works as a team member on small to intermediate size technical
projects of low to average complexity.
- Works under the direction and supervision of senior Technical
Support/Services staff and management.
- Completes assigned technical tasks on time (e.g., design, development,
implementation, testing, maintenance, etc.).
- Proactively monitors and controls all production systems and networks
to maximize systems availability.
- Performs problem resolution activities according to established
procedures and makes supervised-decisions that impact assignments.
- Resolves assigned Trouble Tickets within the established timeframes
while providing quality customer service.
- Proactively communicates status reports and issues to manager.
- Successfully completes all relevant general and technical training
programs in accordance with Performance Agreement goals and objectives.
- Performs general maintenance tasks, troubleshoots and repairs computer
systems and peripheral equipment throughout the organization.
- Includes installing, diagnosing, repairing, maintaining, and upgrading
all hardware and equipment while ensuring optimal workstation performance
- Identifies, researches and resolves technical problems.
Thanks and Regards,
*Paul Thomas*
*p.tho...@itintellects.com <p.tho...@itintellects.com>*
IT Intellects Inc.
1125 Victoria Blake Ln Belmont, NC 28012-6529
Direct: 828-919-8784| Fax: (732) 359-1525 | www.itintellects.com
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