[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

Hi Everyone, I know that this question might not be DIRECTLY related to Asterisk but since I was pointed to QueueMetrics from this list, I am wondering if anyone has purchased their license and their support package and had any trouble reaching them? I am testing their software, but they are

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

There is definitely more than one person there; however, it is neither unusual nor a deviation from industry practice for small software companies to devote more or less one person to answering support questions full-time, with the rest in engineering/development and/or sales/marketing.