Re: [Asterisk-biz] Re: some things that really suck in customer support

2005-11-07 Thread Bill Michaelson
One should have failover plans anyway.  But I still feel better knowing each service provider is enthusiastically willing to support me, even if practical business considerations limit the level of support available.  It's about attitude.  If you're going to blow me off, at least do so apologet

Re: [Asterisk-biz] Re: some things that really suck in customer support

2005-11-07 Thread Andrew Kohlsmith
On Monday 07 November 2005 07:47, Bill Michaelson wrote: > This doesn't surprise me - I've suspected that this is the case. I've > also suspected that such attention is obtained at Jeremy's whim. I > would not entrust a critical business function to a person who might > have a capricious and merc

Re: [Asterisk-biz] Re: some things that really suck in customer support

2005-11-07 Thread Bill Michaelson
This doesn't surprise me - I've suspected that this is the case.  I've also suspected that such attention is obtained at Jeremy's whim.  I would not entrust a critical business function to a person who might have a capricious and mercurial personality. Andrew Kohlsmith wrote: On Sunday 06 N

[Asterisk-biz] Re: some things that really suck in customer support

2005-11-06 Thread VoIP Guy
Remember Live Voip? What comes around goes around... On 11/6/05, Andrew Kohlsmith <[EMAIL PROTECTED]> wrote: > On Sunday 06 November 2005 17:45, Paul wrote: > > When the phone system only says "No one is available to take your call. > > Goodbye." it's clear which end has the biggest idiot. > > Pau

Re: [Asterisk-biz] Re: some things that really suck in customer support

2005-11-06 Thread Herman Webley
> I have to agree... Jeremy has on more than one occassion personally spent > several *hours* with me tracking down IAX2 bugs. My complaints here were more > a general "the average nufone user won't get this kind of support." type of > complaints. > > Nufone has always been a "for the technica

Re: [Asterisk-biz] Re: some things that really suck in customer support

2005-11-06 Thread Andrew Kohlsmith
On Sunday 06 November 2005 17:32, Justin Newman wrote: > Despite their growing pains, I have actually found Jeremy and his team try > harder than most. They should however add some kind of business priority > support. I have to agree... Jeremy has on more than one occassion personally spent seve

[Asterisk-biz] Re: some things that really suck in customer support

2005-11-06 Thread Justin Newman
Despite their growing pains, I have actually found Jeremy and his team try harder than most. They should however add some kind of business priority support. > >>Why bullshit people with a voicemail box that may or may not get their > >>calls returned? > >> > >> > > > >Sorry, Jeremy, but why on ear