[asterisk-users] Agents log in afterhours

Hi all, I received a report of a client which stated that two of its agents are “logging in” to the queues when they actually aren’t there working. They appeared to be logged on all night. They thought they weren’t logging off correctly, but they checked one of them and he was following the

[asterisk-users] Queue problem

Hi, I have 3 queues and they have the same weight. But one of the queues receives a lot of calls (much more than the other two) so people on that queue usually have to wait much more than the others. Is there a way to make asterisk determine the longest waiting call and give priority to