>On 1/16/06, Bud Bach wrote:>> I have a group of agents logged in to a queue that is set for ringall. The>> agents are set to auto logoff if they don't answer in 15 seconds incase they>> step away without logging out. That works fine, however, if they are on a>> call and a new call com
On 1/16/06, Bud Bach <[EMAIL PROTECTED]> wrote:
>
>
> I have a group of agents logged in to a queue that is set for ringall. The
> agents are set to auto logoff if they don't answer in 15 seconds incase they
> step away without logging out. That works fine, however, if they are on a
> call and a
I have a group of agents logged in to a queue that is set for ringall.
The agents are set to auto logoff if they don’t answer in 15 seconds
incase they step away without logging out. That works fine, however, if
they are on a call and a new call comes in, they are getting logged out too.
