In data Fri, 01 Apr 2005 11:09:24 +0800, El Flynn
<[EMAIL PROTECTED]> ha scritto:
Matt Roth wrote:
Preferably, I would like an out-of-the-box solution, but custom-coding
is an option as long as the necessary data is available from Asterisk.
If anyone could point me in the right direction, i
Matt Roth wrote:
Preferably, I would like an out-of-the-box solution, but custom-coding
is an option as long as the necessary data is available from Asterisk.
If anyone could point me in the right direction, it would be greatly
appreciated.
You're right in that most of the things you're asking f
In July of 2003, this message was posted asking about an enhanced queue
app for Asterisk.
http://lists.digium.com/pipermail/asterisk-users/2003-July/014965.html
I am evaluating Asterisk for use in a 200+ seat call center, and I need
to know whether any advances have been made in its queue repor
Mark,
Any news on the enhanced queue app progress? Just wondering.
Jim Friedeck
___
Asterisk-Users mailing list
[EMAIL PROTECTED]
http://lists.digium.com/mailman/listinfo/asterisk-users
> >> Ben
> >>
> > I`m looking forward to using * as a call center solution in future,
> > and really excited about this thing. BUt I`m ashamed to say tham I`m
> > not familuar with the terms, and what do "wrap-up" mean?
> >
> >>
> &
call center solution in future,
and really excited about this thing. BUt I`m ashamed to say tham I`m
not familuar with the terms, and what do "wrap-up" mean?
-Original Message-
From: Jim Friedeck [mailto:[EMAIL PROTECTED] Sent: Tuesday, July
01, 2003 3:52 PM
To: [EMAIL PROTECTED
That would be excellent. Thanks.
Jim Friedeck
Mark Spencer wrote:
Could probably make '#' terminate wrapup time immediately or something.
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
Mark,
How hard would it be to write a simple app to cancel wrap-up via an
exte
: [Asterisk-Users] Enhanced queue app
Should wrap up time be something associated with a queue, or with an
agent?
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
> Will try to change to this:
>
> Agent picks up phone and dials extension to 'login app':
>
>exten =>
ashamed to say tham I`m not
familuar with the terms, and what do "wrap-up" mean?
-Original Message-
From: Jim Friedeck [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 01, 2003 3:52 PM
To: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] Enhanced queue app
Mark,
How hard would
bject: Re: [Asterisk-Users] Enhanced queue app
Mark,
How hard would it be to write a simple app to cancel wrap-up via an
extension? Like dialing *99 to short- out the remaining wrap-up time?
Jim Friedeck
---
Mark Spencer wrote:
>Should wrap up time be something
I am unclear on the definition of backend. Do you mean each event would
be stored in Asterisk until its reporting is guaranteed to the csv and
MySQL systems? I am unfamiliar with the internals of CDR. Is there a
list of required 'backends' that CDR gets written to? If there is then I
can see wh
Could probably make '#' terminate wrapup time immediately or something.
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
> Mark,
> How hard would it be to write a simple app to cancel wrap-up via an
> extension? Like dialing *99 to short- out the remaining wrap-up time?
>
> Jim Friedeck
>
>
This might fit in with something I've worked on a bit but haven't had time
to complete yet. Basically an in memory CDR modification. So the CDRs
would get logged to a linked list and then try all available backends. If
a backend returns an error condition then the CDR will be retried again
later.
I think most of that information can be ascertained from the CDR
database through deduction. Ideally it would be available through the
management interface in realtime. Anyone feel like writing it? I don't
have the time to train myself to be a Jedi-Guru Asterisk programmer and
our budget is lim
Mark,
How hard would it be to write a simple app to cancel wrap-up via an
extension? Like dialing *99 to short- out the remaining wrap-up time?
Jim Friedeck
---
Mark Spencer wrote:
Should wrap up time be something associated with a queue, or with an
agent?
Mark
On T
Agent would be more flexible. Actually I think we are logging in the
device, right? I had a discussion with TC on the phone and we were
trying to figure out who was logging in. Will it be an agent or a
device? The ability to enter a destination phone number leads me to
believe the agent is logg
Should wrap up time be something associated with a queue, or with an
agent?
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
> Will try to change to this:
>
> Agent picks up phone and dials extension to 'login app':
>
>exten => 750,1,QueueLogin(, wrap-up-time)
>
> This would allow for quick
I think the key point to the queue application was hit upon earlier:
statistics. About one-half of the problem with queues is getting the
functionality into Asterisk; the rest is reports.
What you measure, you manage. While I have not worked with getting
statistics out of the queue functions,
i had asked mark to take a peek at my 'last_used' mod for
app_queue, that does evens out next calls to the agents. (just
to see if i broke anything important)
it does work tho
John Congdon wrote:
>
> There was one option I tried to add, and failed at :(
>
> While a call is in the queue, eve
mplement.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jim Friedeck
Sent: July 01, 2003 2:38 PM
To: [EMAIL PROTECTED]
Subject: Re: [Asterisk-Users] Enhanced queue app
We had planned to use the CDR_MySQL database to retrieve near-real-time
dat
>Does anyone know of an Asterisk function that will report how many calls
>are on hold in a queue?
I gave a small patch to mark that is in cvs that returns a count value when
the manager events
for join Q & leave Q are fired
___
Asterisk-Users mailing li
Excellent idea! I will see if we can do it. Thanks.
Jim Friedeck
-
TC wrote:
Will try to change to this:
Agent picks up phone and dials extension to 'login app':
exten => 750,1,QueueLogin(, wrap-up-time)
This would allow for quick agen
edeck
Sent: Tue 7/1/2003 9:11 AM
To: [EMAIL PROTECTED]
Cc:
Subject: [Asterisk-Users] Enhanced queue app
To all who need more queue functionality,
We are contracting Digium to enhance the queue app for
our call center needs. Please read the following email conversation and
give
>Will try to change to this:
>
>Agent picks up phone and dials extension to 'login app':
>
> exten => 750,1,QueueLogin(, wrap-up-time)
>
>This would allow for quick agents to log into a queue for faster
>processing and allow slower processing for slow agents. An agent would
>simply log out if
There was one option I tried to add, and failed at :(
While a call is in the queue, every XXX seconds play a message.
All agents are still helping other callers, please continue to hold,
or press *1 to leave a message.
Also, tell the person their position in the queue. You are currently
caller #X
call.
-Original Message-
From: Jim Friedeck
Sent: Tue 7/1/2003 9:11 AM
To: [EMAIL PROTECTED]
Cc:
Subject: [Asterisk-Users] Enhanced queue app
To all who need more queue functionality,
We are contracting Digi
Will try to change to this:
Agent picks up phone and dials extension to 'login app':
exten => 750,1,QueueLogin(, wrap-up-time)
This would allow for quick agents to log into a queue for faster
processing and allow slower processing for slow agents. An agent would
simply log out if more
I have also contracted mark for some minor modifications to app_queue and
chan_agent
1) if you use a mixed environment of agents and devices on a single Q
I want the ring process terminated before the time out value in
queue.conf if the call is picked up
by anyone assigned to the Q (device
To all who need more queue functionality,
We are contracting Digium to enhance the queue app for our call center needs.
Please read the following email conversation and give your ideas. Unless a glaring
omission is found in my specification we will have them start tomorrow (Wednesday). I
29 matches
Mail list logo
