On Sat, 5 Mar 2005, BJ Weschke wrote:
> Asterisk has the ability to do agent queueing and some general ACD
> functionality. The functionality doesn't come close to the
> functionality/flexibility of Avaya's Expert Agent functionality, but *
> won't cost you several hundred thousand dollars for de
Asterisk has the ability to do agent queueing and some general ACD
functionality. The functionality doesn't come close to the
functionality/flexibility of Avaya's Expert Agent functionality, but *
won't cost you several hundred thousand dollars for deployment either.
As far as reporting, there a
3:37 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Is anyone using asterisk in a small call
center
Hello - I have just joined the lists and am considering installing quite
a few * systems.
I am looking for an IP-PBX with both solid standard features and
call-center/ACD features.
I
Hello - I have just joined the lists and am considering installing quite a
few * systems.
I am looking for an IP-PBX with both solid standard features and
call-center/ACD features.
I have read the documentation and the list archives and did not see any
references to real call-center type reportin
