Hello,
I don't think this is an * issue, it was more likely the telecom you
connect to having some kind of issues. If they hacked your * box, they
would not likely call you and tell you. Unless they have some reason to
show you down and they made the call themselves.
l.
In data Thu, 14 Apr 2
:[EMAIL PROTECTED] On Behalf Of Asterisk
Sent: Thursday, April 14, 2005 2:41 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Overheard conversation. Comments please !
Wiley Siler wrote:
> The call bridge is the onoy thing that seems suspect.
>
&g
We're running Cisco 7940 / 7960 with only 1 line available. Conferencing
is possible, however the agents would have to a) know how to do that and
b) make a positive action to do so when there is no need to do so. We do
not, and never have, make conference calls with agents.
Julian.
Damon Estep
Wiley Siler wrote:
The call bridge is the onoy thing that seems suspect.
Can an internal user do a 3-way to an external site? If so, this could
In theory, but no-one has ever done so.
explain how someone else could hear a conversation but it would mean
that the agent did something really dumb like
I've actually ran in to something similar. Though luckily it hasn't
happened in a while.
I've gotten at least 4 complaints of an in-progress call all of a sudden
being able to hear (but not speak to) another conversation that is in
progress. I've never been able to track it down, but I'm running 1
PLEASE TRIM YOUR POSTS, it takes less than 30 seconds!
On April 14, 2005 04:27 pm, Damon Estep wrote:
> The user stated that the line is PRI ISDN, not likely to be a physical
> short as that would take the digital line out, not produce crosstalk,
> had to be a switching issues with the telco or *,
sk
> Sent: Thursday, April 14, 2005 1:14 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Overheard conversation. Comments please !
> Importance: High
>
> I've just been informed of a disturbing event at our call center. We
run
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:asterisk-users-
> [EMAIL PROTECTED] On Behalf Of Patrick May
> Sent: Thursday, April 14, 2005 1:59 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Overheard conv
rsday, April 14, 2005 1:14 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Overheard conversation. Comments please !
> Importance: High
>
> I've just been informed of a disturbing event at our call center. We
run
> 20+ agent
On Thu, Apr 14, 2005 at 08:13:51PM +0100, Asterisk wrote:
> I've just been informed of a disturbing event at our call center. We run
> 20+ agents taking inbound and outbound calls through the queue system,
> and use chan_spy to monitor ongoing conversations.
>
> My supervisor received a phone ca
List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Overheard conversation. Comments please !
Many thanks for your help,
I have no idea about the provider. We use BT, which a lot of other
people do.
I must confess that my first thoughts were "It must be a BT problem".
Bu
[Asterisk-Users] Overheard conversation. Comments please !
Importance: High
I've just been informed of a disturbing event at our call center. We run
20+ agents taking inbound and outbound calls through the queue system,
and use chan_spy to monitor ongoing conversations.
My supervisor received a phone ca
ssion
Subject: [Asterisk-Users] Overheard conversation. Comments please !
Importance: High
I've just been informed of a disturbing event at our call center. We
run
20+ agents taking inbound and outbound calls through the queue system,
and use chan_spy to monitor ongoing conversations.
My supervisor
secure area.
W
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Asterisk
Sent: Thursday, April 14, 2005 12:14 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Overheard conversation. Comments please !
Importance
t; [EMAIL PROTECTED] On Behalf Of Asterisk
> Sent: Thursday, April 14, 2005 1:14 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Overheard conversation. Comments please !
> Importance: High
>
> I've just been informed of a disturbing
I've just been informed of a disturbing event at our call center. We run
20+ agents taking inbound and outbound calls through the queue system,
and use chan_spy to monitor ongoing conversations.
My supervisor received a phone call from another call center (nothing to
do with us, in fact they ar
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