I have a client who is using a Shoretel PBX. This PBX apparently does not send DTMF information OOB, but instead sends this inband via the B-channel.This is traversing an Asterisk box via a PRI. The user calls the IVR (1-800-CALL-DHL), receives audio, but is not able to present DTMF to engage the
At 12:06 5/19/2006, Anthony Cennami wrote:
I have a client who is using a Shoretel PBX. This PBX apparently
does not send DTMF information OOB, but instead sends this inband
via the B-channel.
This is traversing an Asterisk box via a PRI. The user calls the
IVR (1-800-CALL-DHL), receives
Well the communication between the Asterisk and Shoretel is ISDN PRI. If a station on the Shoretel calls a regular number (company auto-attendant, cellphone voicemail, etc) and that number ANSWERS then there do not appear to be any problems with DTMF.
When a station dials an IVR which does not
Is it Phone - ShoreTel - Asterisk
- PSTN ???
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Anthony Cennami
Sent: Friday, May 19, 2006 1:47 PM
To: Doug
Cc: Asterisk
Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] PRI
dialing IVR
:
Is it Phone - ShoreTel - Asterisk
- PSTN ???
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of
Anthony Cennami
Sent: Friday, May 19, 2006 1:47 PM
To: Doug
Cc: Asterisk
Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] PRI
dialing
On 5/19/06, Anthony Cennami [EMAIL PROTECTED] wrote:
Two situations:
Shoretel Phone -- ShoreTel -- PRI -- Asterisk -- Softswitch --
VoIP/PSTN -- This situation does NOT work. User hears audio, but Asterisk
does not appear to process DTMF. Note, this is ONLY on IVR applications
where we are
