Hello,
On Sun, 26 Sep 2004 00:49:35 -0400, Robert Jackson
[EMAIL PROTECTED] wrote:
[snip]
4. If a caller empties a handled queue (active agents) with
no callers, the caller will still hear messages (you are
first in queue, etc.). This should not occur. Someone
posted a 2-line patch
I've seen alot of posts lately on Queue and Agent functionality, and
alot of hacks to make them do different things that most call center
managers want.
In the sake of doing this one time, I'd like to develop a single list
of request so we can consolidate a feature request for the Queue/Agent
Sent: Saturday, September 25, 2004 1:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue and Agent functionality
I've seen alot of posts lately on Queue and Agent functionality, and alot of
hacks to make them do different things that most call center
Hi!
[fromcsr1]
exten= 800,1,AgentCallbackLogin(101|[EMAIL PROTECTED])
exten= 800,2,SetGlobalVar(GCSR1=on)
exten= 800,3,Hangup
determine which path the caller takes. The part that doesn't work is in the
[fromcsr] context. My SetGlobalVar(GCSR1=on) seems to have no effect,
therefore, making
: [Asterisk-Users] Queue and Agent functionality
I've seen alot of posts lately on Queue and Agent functionality, and
alot of
hacks to make them do different things that most call center managers
want.
In the sake of doing this one time, I'd like to develop a single list
of
request so we can
-Original Message-
From: Chris Icide [mailto:[EMAIL PROTECTED]
Sent: Saturday, September 25, 2004 2:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue and Agent functionality
1. Queue should know the status of agents assigned
Klitzing
Sent: Saturday, September 25, 2004 5:03 PM
To: [EMAIL PROTECTED]
Subject: RE: [Asterisk-Users] Queue and Agent functionality
Hi!
[fromcsr1]
exten= 800,1,AgentCallbackLogin(101|[EMAIL PROTECTED])
exten= 800,2,SetGlobalVar(GCSR1=on)
exten= 800,3,Hangup
determine which path the caller
