BJ Weschke wrote:
On 1/28/06, Kevin Bockman <[EMAIL PROTECTED]> wrote:
Joe wrote:
Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
what about calls transferred from a queue to an agent?
When an agent receives a call, they will be marked busy anyways as long
as yo
On 1/29/06, BJ Weschke <[EMAIL PROTECTED]> wrote:
> On 1/28/06, Joe <[EMAIL PROTECTED]> wrote:
> > Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
> > what about calls transferred from a queue to an agent?
> >
> > I plan on setting up agent extensions (if possible via m
On 1/28/06, Joe <[EMAIL PROTECTED]> wrote:
> Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
> what about calls transferred from a queue to an agent?
>
> I plan on setting up agent extensions (if possible via macro) something like
> this for example:
>
> exten => 1234,1
On 1/28/06, Kevin Bockman <[EMAIL PROTECTED]> wrote:
> Joe wrote:
> > Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
> > what about calls transferred from a queue to an agent?
> When an agent receives a call, they will be marked busy anyways as long
> as you are using
Joe wrote:
Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
what about calls transferred from a queue to an agent?
When an agent receives a call, they will be marked busy anyways as long
as you are using agent members for the queue. (member => Agent/1000)
Kevin
__
Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
what about calls transferred from a queue to an agent?
I plan on setting up agent extensions (if possible via macro) something like
this for example:
exten => 1234,1,PauseQueueMember (|Agent/101)
exten => 1234,2,Dial(Age
