Re: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-13 Thread Matt Roth
Matt Florell wrote: Hello, Need some more information here: - hardware specs (including what kind of hard drives?) The Asterisk server is a Dell PowerEdge 6850 with the following specs. Please note that we are NOT recording to the hard drive. We are recording to a RAM disk as detailed here

Re: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-13 Thread Matt Florell
What codec are the calls? What codec are you recording in? I would try some non-Dell hardware, I would also try a less bloated Linux Distro, something like Slackware, just to see if that had any effect. And make sure you use the megaraid2 linux drivers. MATT--- On 12/13/05, Matt Roth [EMAIL

Re: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-13 Thread Matt Roth
Matt, The calls are u-Law. The format of the recordings is PCM. Is this correct to prevent transcoding the recording? We've noloaded all other codecs, so I don't believe that transcoding is occurring. I've only ever seen "show translation" generate the following output: immlx15*CLI show

Re: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-13 Thread Matt Florell
Hello, To see if it's somehow the recording throughput that's the problem I'd suggest trying recording in GSM just as a test and see how that is. As for the hardware, just try a machine with no Dell parts in it. I've talked to many Asterisk users who's problems went away when they switched to

Re: [Asterisk-Users] Skips and Pops in Call Recordings - channel.c Analysis

2005-12-13 Thread Matt Roth
List users, I've traced the writing of the leg files to two functions in channel.c: ast_write() ast_read() They both contain similar code, so I'm going to limit my analysis to one of them. If I'm misunderstanding anything or am flat out wrong, please don't hesitate to correct me. Your input

Re: [Asterisk-Users] Skips and Pops in Call Recordings - channel.c Analysis

2005-12-13 Thread Adrian Carter
Matt, I have a similar issue to the 'Skips and Pops' with the On Hold music on my Ast 1.2.1 box. I've tried moving stuff to a RAM Disk, yet I still get reports from agents that callers report that the 'music on hold sounds horrible'. It has squeaks and pops.. kind of like digital

[Asterisk-Users] Skips and Pops in Call Recordings

2005-12-12 Thread Matt Roth
List users, I'm using the Monitor application to record calls. Most of the recordings are audible, but contain skips accompanied by a popping sound. Sometimes they are isolated, sometimes they appear in groups. Call quality is excellent and seems unaffected by whatever is causing this

Re: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-12 Thread Matt Florell
Hello, Need some more information here: - hardware specs (including what kind of hard drives?) - Linux kernel version - running Xwindows? - Asterisk version - kind of calls you are recording (Zap, SIP, IAX, Meetme, ...) - how many recordings at once In my experience, HyperThreading does not

RE: [Asterisk-Users] Skips and Pops in Call Recordings

2005-12-12 Thread Colin Anderson
I'm using the Monitor application to record calls. Most of the recordings are audible, but contain skips accompanied by a popping sound. Sometimes they are isolated, sometimes they appear in groups. Call quality is excellent and seems unaffected by whatever is causing this problem. Matt