Is there a way to have an agent choose whether they want
to press # to accept a call on an individual basis when they log in?
Also, the faq mentions that you can play an optional message
to the agent before they press '#', how is this performed? The
queue message seems to play AFTER they press
Jon Gabrielson wrote:
> Is there a way to have an agent choose whether they want
> to press # to accept a call on an individual basis when they log in?
> Also, the faq mentions that you can play an optional message
> to the agent before they press '#', how is this performed? The
> queue message se
I've looked at both and can't seem to find mention of
either item in either place, could you possibly provide
a link.
Thanks,
Jon.
On Wednesday 04 May 2005 09:48 am, Matthew Boehm wrote:
> Jon Gabrielson wrote:
> > Is there a way to have an agent choose whether they want
> > to press # to ac
Hello,
I've implemented Queues with "members" instead of "agents" (ie: no
agents.conf). Queue Members are either static (member=chan/exten in
queues.conf) or dynamic (added via AddQueueMember). This works quite
well.
The only functionality from chan_agent I miss is that of "ackcall=yes"
(ie:
This is weird, and could find nothing on the wiki or * google search.
Regardless of the ackcall setting in agent.conf, if I have agents logged in
to a phone on a zap channel, when a call is made the agent's phone rings,
and when they answer, they have to press "#" in order to hear the
announcement
