Hi all,
We've been experimenting with the app_queue application, and it works
quite well. The only problem we encountered was that outgoing calls (to
the operators) aren't logged in CDR.
Example,
* operators dial a specific number/extension, and AddQueueMember(..) runs
(they get added without
is there a way for app queue to put into CDR statistics that would
indicate how long the user had waited in the queue?
and is there a way to make app queue to first try to ring the agents and
start music on hold only when they are all talking to other callers?
right now I have it like this