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> > 570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net
> >
> > On Sun, 7 Sep 2003, Troy Settle wrote:
> >
> > >
> > > > -Original Message-
> > > > From: [EMAIL PROTECTED]
> > > >
wrote:
>
> >
> > > -Original Message-
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED] On Behalf Of
> > > David C. Troy
> > > Sent: Sunday, September 07, 2003 11:05 AM
> > > To: [EMAIL PROTECTED]
> > > Subject
[mailto:[EMAIL PROTECTED] On Behalf Of
> > David C. Troy
> > Sent: Sunday, September 07, 2003 11:05 AM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [Asterisk-Users] app_queue input needed...
> >
> >
> >
> > Brian,
> >
> > I just finis
> -Original Message-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of
> David C. Troy
> Sent: Sunday, September 07, 2003 11:05 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [Asterisk-Users] app_queue input needed...
>
>
>
> Brian,
&
Brian,
I just finished doing both of these mods myself. The patch is available
here:
http://asterisk.toad.net/app_queue.c-pos+holdtimepatch
You might take a look and see if it helps you at all. I make no claims
that mine is a definitive version; I just did it to suit my own needs.
A coupl
> The second method, where a "sliding window" average of wait times in
> the last X minutes is used as the sample base is a bit more
> difficult, but after some thought I am think it will provide a more
> accurate number. Note that an unanticipated result of this method
> may be that some callers
--
> From: Steven Critchfield [mailto:[EMAIL PROTECTED]
> Sent: Friday, September 05, 2003 02:25
> To: [EMAIL PROTECTED]
> Subject: Re: [Asterisk-Users] app_queue input needed...
>
>
> On Fri, 2003-09-05 at 14:05, Brian West wrote:
> > A friend and I have recently added the
If I was calling I would like to know either how long the the person
that's been in the queue the longest has been waiting OR an average of
how long the callers were in the queue before they were answered (over
the last X (where x in a config option) mins
On Fri, 2003-09-05 at 14:05, Brian West w
Title: RE: [Asterisk-Users] app_queue input needed...
There is one thing you have to look out for. Wait time is affected only by the number of calls in front of you, not total calls, the number of agents answering, and the length of calls.
I say this because if you are going to update the
On Fri, 2003-09-05 at 14:41, Brian West wrote:
> > under 20 minutes
> > If I ever heard a time over 20 minutes I'd hang up and call back later,
> > or stop doing business with the company. This limits down your number of
> > prompts and lowers the expectation of wait time accuracy.
>
> Sprint PCS
> under 20 minutes
> If I ever heard a time over 20 minutes I'd hang up and call back later,
> or stop doing business with the company. This limits down your number of
> prompts and lowers the expectation of wait time accuracy.
Sprint PCS comes to mind on that longer than 20 min hold times! :P
bk
On Fri, 2003-09-05 at 14:05, Brian West wrote:
> A friend and I have recently added the ability to announce the callers
> position in the call queue every x seconds.. or even just inject an
> anouncement every x seconds. All setup in queues.conf and can be setup
> per queue.
>
> My next project i
If I was calling I would like to know either how long the the person
that's been in the queue the longest has been waiting OR an average of
how long the callers were in the queue before they were answered (over
the last X (where x in a config option) mins
On Fri, 2003-09-05 at 14:05, Brian West wr
A friend and I have recently added the ability to announce the callers
position in the call queue every x seconds.. or even just inject an
anouncement every x seconds. All setup in queues.conf and can be setup
per queue.
My next project is to add the ability to announce the callers estimated
wait
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