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Hi,
Yesterday was the first day my call center operated
under Asterisk 1.2.1.
At the end of the day, I ran a "show queue
<queuename>" and saw that the value of abandoned calls was
45.
This morning, after updating my database with data
from queue_log file, I saw, through Asterisk Guru Queue Stat, that I had only 33
abandoned calls.
I tend to believe that queue_log and AsteriskGuru
are more correct, because on some of the several times I tested the queue and
abandoned it before being answered, I realized that the "show queue
<queuename>" A: counter was incremented by 2.
Has anyone realized such a problem?
Thank you
Dov
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