I am not sure I understand the required routing pattern, but I'm sure
queues are your friends, as you can dynamically add and remove member and
you can have a first-level queue easily move fall-through to another queue
in case all members should be busy or none should be available. Plus by
using qu
Hi,
You can check extension status using chanisavail function. And extension is
not free, you can divert your call to queue.
http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanIsAvail
Regards,
Bharat Lalcheta
On Thu, Apr 11, 2013 at 1:38 AM, Tommy Cooper wrote:
> Hi,
>
> I am working on
n => _X.,4,Dial(SIP/${EXTEN}@myprovider,30,Tt)
;exten => _X.,5,Hangup
From: Salman Zafar
To: Tommy Cooper ; Asterisk Users Mailing List -
Non-Commercial Discussion
Sent: Wednesday, April 10, 2013 10:27 PM
Subject: Re: [asterisk-users] ACD problem
This li
This line :
exten => *DID number*,2,Dial(SIP/1000) is redundant and useless when you
are already using Queues. So just remove it and it should work.
What happen is, your dial-plan executes at 2nd priority DIAL a SIP
extension 1000 .. produce a call and at hang-up finishes no Queue/ACD
functionali
On 13-04-10 04:08 PM, Tommy Cooper wrote:
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are b
Hi,
I am working on a small inbound call center solution that uses an ACD system. I
might add an IVR system later on. I only have 2 extensions set up (extensions
1000 and 1001), I want the system to put new calls in a queue if both
extensions are busy. I am currently subscribed with a SIP tr
