Hi Bruce,
can you show agent login/logoff diaplan?
Maybe there is a solution but i have to know how yours agents login/logoff.
Regards
- Bakko
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Here is the login for English:
;English-temp LOGIN
exten = 800,1,Answer()
exten = 800,n,AddQueueMember(500|Local/${CALLERID(num)}...@from-internal/n)
exten = 800,n,Set(DEVSTATE(Custom:agenten)=INUSE)
exten = 800,n,Playback(agent-loginok)
exten = 800,n,Hangup()
;English Logout
;All Queues Logout
Hi Bruce,
with this configuration you can`t control the state of agent.
Sorry
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Thanks for the input. By this configuartion you mean by the way I do Add and
Remove member from the Queue?
Can you please explain by what sort of configuration (what to use instead of
Add and Remove queue member) would get this working.
I guess I am looking for speedial/BLF on the same key ?!!!
Hi Everyone,
We use the top buttons on Aastra 55i to login and logout from Queues. This
is the order:
Button 1 = Login to English Queue
Button 2 = Login to Spanish Queue
Button 3 = Logout of English/Spanish Queues
There are indicator LEDs on each of these buttons. Is there anyway we can
send a
55i six
top buttons? Maybe through Asterisk?
Hi Everyone,
We use the top buttons on Aastra 55i to login and logout from Queues. This
is the order:
Button 1 = Login to English Queue
Button 2 = Login to Spanish Queue
Button 3 = Logout of English/Spanish Queues
There are indicator
Hello,
you can't utilice the same butons to know the state of the agent but you can
configure the LEDs in the opposite position (4,5,6)
in the dialplan just before the command to login to the queue put this line
(for english queue):
exten = yourextension,n,Set(DEVSTATE(Custom:agenten)=INUSE)
Amazing. Thank you very much.
Unfortunately, the phone type is 53i and not the 55i as I mistakenly noted.
It has only 6 buttons on the left side. Is there a workaround for this?
Thanks again.
-Bruce
On Wed, Oct 20, 2010 at 5:12 PM, bakko asannu...@gmail.com wrote:
Hello,
you can't utilice
Hi,
you can use 4 for login/logoff (english and spanish) and two for online/offline
The procedure is the same.
Regards
- Bakko--
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