Dear All
I want to integrate sugarcrm and asterisk , so when customer call the call
center the agent or extension which answers the call , before pickup the
phone and talk to customer , view his/her information if it is available.
I do this as described below :
1-Setup login username for
Mohsen mohsen1...@gmail.com writes:
I have a Queue ( huntgroup ) which all the extensions are its member and
with random algorithm the calls will be distributed to extensions.
I need the popup but don't know how to execute the URL with the
replacement of the ${CALLERID(num)} and ${ARG1} with
Mohsen,
Here is one way you can do this:
1. In queues.conf add setinterfacevar=yes
2. Pass an AGI script to the queue application which reads in the
MEMBERINTERFACE channel variable and makes the web request for you.
Hope this helps,
-Dave
Mohsen wrote:
Dear All
I want to integrate
You can do almost anything if you use Local/1...@somecontext instead
of SIP/1234 in your queues.
/Benny
Thanks Benny I will check it.
Best Regards,
Mohsen
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If you use the free version of QueueMetrics, you can have the queue URL
parameter passed along and each agent can open up an external app using the
web interface. As this part is not linked to the main stats module, it works
just fine for all of your agents with no limitations.
Thanks
l.
