Hello All, I have a queue with only one agent logged in al the time, but if for some reason the agent cannot pick up the call for 2 full ring, the phone does not ring the 3rd time and all the call in the queue get stuck.
Below is my agents.conf [general] persistentagents=yes multiplelogin=no [agents] wrapuptime=5000 musiconhold => default updatecdr=yes agent => 1001,4321,Agent01 While the queue is stuck if I type the agents show online i get the following asterisk*CLI> agent show online 1001 (Agent01) available at '[EMAIL PROTECTED]' (musiconhold is 'default') 1 agents online The above states that the agent has not logged off, I dont know then why the call do not come to him. I have also tried adding the autologoff=1000 autologoffunavail=no but it does not work It only ring twice in this case also and the caller keeps on hearing, you are first in line. If the agent re login the queue starts again. I have Asterisk 1.4.2 with zaptel 1.4.1 Can anyone Please help. Thanks in advance. Regards, Sanjay Rajdev _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
