Hello list,
situation :
1. incoming calls come into a queue
2. there is 1 agent logged in into the queue (not always the same agent)
3. when the caller is in the queue, he has the option to quit the queue
and leave a voicemail message
what I want :
when there are no more callers in the queue
Anyone has an idea of implementation ?!
Jonas.
On 08/10/2010 09:04 AM, Jonas Kellens wrote:
Hello list,
situation :
1. incoming calls come into a queue
2. there is 1 agent logged in into the queue (not always the same agent)
3. when the caller is in the queue, he has the option to quit the
So in broad terms
You need to know when the queue is empty, and when there is voicemail (in a
generic queue mailbox presumably) and also that you haven't already delivered
the voicemail, and probably that when you deliver the mail its been
successfully been heard and actioned.
Are you also ema
