Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-24 Thread Lenz Emilitri
2013/1/21 Mitch Claborn > Asterisk 11 > > Occasionally we will have a partial power outage, or a piece of network > equipment will fail, and our queue agents who are on active calls with > callers will be disconnected from the caller. What I'd like to do is > capture those calls and put them bac

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Benny Amorsen
Un-topposted Eric Wieling writes: > Using qualify=10 ? qualifyfreq=10 is fine, but Asterisk will not AFAIK do anything to a call just because the peer goes unreachable qualify-wise. You are still stuck with running a script that listens to qualify-unreachables and does the appropriate thing to

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Eric Wieling
Non-Commercial Discussion' Cc: 'Benny Amorsen' Subject: RE: [asterisk-users] Capture queue agent drop and put caller back in queue A qualify value that low would be a resource hog (some phones can't even re-register in 10 seconds). The Nagios solution would require a custom

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Christopher Harrington
Sent: Tuesday, January 22, 2013 4:12 PM > To: ch...@acsdi.com; Asterisk Users Mailing List - Non-Commercial > Discussion; Danny Nicholas > Cc: Benny Amorsen > Subject: RE: [asterisk-users] Capture queue agent drop and put caller back > in queue > > Using qualify=10 ? >

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Danny Nicholas
ewiel...@nyigc.com] Sent: Tuesday, January 22, 2013 4:12 PM To: ch...@acsdi.com; Asterisk Users Mailing List - Non-Commercial Discussion; Danny Nicholas Cc: Benny Amorsen Subject: RE: [asterisk-users] Capture queue agent drop and put caller back in queue Using qualify=10 ? -Original Message-

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Christopher Harrington
ailto: > asterisk-users-boun...@lists.digium.com] On Behalf Of Christopher > Harrington > Sent: Tuesday, January 22, 2013 5:11 PM > To: Danny Nicholas > Cc: Asterisk Users Mailing List - Non-Commercial Discussion; Benny Amorsen > Subject: Re: [asterisk-users] Capture queue agent

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Eric Wieling
; Benny Amorsen Subject: Re: [asterisk-users] Capture queue agent drop and put caller back in queue How do you propose that Asterisk determines that the endpoint has vanished off the network without waiting for a 10-90 second timeout period? On Tue, Jan 22, 2013 at 4:07 PM, Danny Nicholas

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Christopher Harrington
How do you propose that Asterisk determines that the endpoint has vanished off the network without waiting for a 10-90 second timeout period? On Tue, Jan 22, 2013 at 4:07 PM, Danny Nicholas wrote: > Not doubting how quickly Nagios can respond, but if the Nagios solution is > going to place a ca

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Danny Nicholas
Christopher Harrington Sent: Tuesday, January 22, 2013 3:30 PM To: Benny Amorsen Cc: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Capture queue agent drop and put caller back in queue On Tue, Jan 22, 2013 at 3:01 PM, Benny Amorsen wrote: Can a

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Christopher Harrington
On Tue, Jan 22, 2013 at 3:01 PM, Benny Amorsen wrote: > > Can a Nagios-based solution provide quicker failover than the 90 seconds > provided by sip timers or the 10-30 seconds provided by rtptimeout? > Certainly; Nagios can detect missed ping responses with a granularity of single seconds. --

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Benny Amorsen
Christopher Harrington writes: > Since nobody seems to have come up with an Asterisk-specific solution, it > sounds like the real approach here is something more generic. > You can set up Nagios to fire off an event if it detects endpoints or > infrastructure are suddenly dead. In particular, Nag

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Christopher Harrington
On Mon, Jan 21, 2013 at 12:03 PM, Mitch Claborn wrote: > How can I accomplish my goal? Since nobody seems to have come up with an Asterisk-specific solution, it sounds like the real approach here is something more generic. You can set up Nagios to fire off an event if it detects endpoints or in

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-22 Thread Benny Amorsen
Mitch Claborn writes: > Shouldn't asterisk somehow know when the agent disappears? You are a bit out of luck since SIP session timers, the obvious solution, cannot be set lower than 90 seconds. rtptimeout set to e.g. 10 seconds may work, but you need to then set rtpholdtimeout higher and hope t

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-21 Thread Christopher Harrington
On Mon, Jan 21, 2013 at 12:03 PM, Mitch Claborn wrote: > Shouldn't asterisk somehow know when the agent disappears? > Asterisk will only notice that the agent is gone when a timeout has occurred. When you're pulling out the Ethernet cable, there's no opportunity for any equipment to signal to Aste

Re: [asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-21 Thread Carlos Alvarez
On Mon, Jan 21, 2013 at 11:03 AM, Mitch Claborn wrote: > How can I accomplish my goal? > http://lmgtfy.com/?q=battery+backup -- Carlos Alvarez TelEvolve 602-889-3003 -- _ -- Bandwidth and Colocation Provided by http://www.api-

[asterisk-users] Capture queue agent drop and put caller back in queue

2013-01-21 Thread Mitch Claborn
Asterisk 11 Occasionally we will have a partial power outage, or a piece of network equipment will fail, and our queue agents who are on active calls with callers will be disconnected from the caller. What I'd like to do is capture those calls and put them back in the queue (at a high priorit