Hello Sebastian,
Thursday, December 31, 2020, 9:56:55 AM, you wrote:
Sebastian> It sounds like there is more of the problem that neither the agent
or customer knows when to start talking, ergo, when the call is "Connected",
thus the OP wants the agent to start talking before the customer is bro
hem are connected, inviting both to start
talking, and they will automatically "find" each other.
-Ursprungligt meddelande-
Från: asterisk-users-boun...@lists.digium.com
För Steve Edwards
Skickat: den 31 december 2020 18:36
Till: Asterisk Users Mailing List - Non-Commercial Discus
On Wed, 30 Dec 2020, Valter Nogueira wrote:
We have some agents that pick calls but say nothing, letting customers
"alone". Is there any way to detect if an agent is speaking?
I'm not sure I understand the situation. Are you saying agents are failing
to do their job and just let the customer
On Wed, 2020-12-30 at 12:09 -0300, Valter Nogueira wrote:
> Is there any way to detect if an agent is speaking?
https://wiki.asterisk.org/wiki/display/AST/Application_WaitForSilence
https://wiki.asterisk.org/wiki/display/AST/Application_WaitForNoise
--
We have some agents that pick calls but say nothing, letting customers
"alone".
Is there any way to detect if an agent is speaking?
Thank you,
Valter
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