I have tried setting another variable as a counter with some logic
tests to see the number of attempts to call the agent, but this is
failing as the variable appears to be lost when the call goes back to
the queue.
Local variables are destroyed once the call terminates. You'll have to
Hi List,
I'm attempting to set up a queue and agents using agent call back. This is
all working fine with the queue and the agents login etc
However.
In my dial plan I a set variable when a call is entered into the queue to
identify the origin of the call, then when the agent is call
