Hi all,
how can I pickup a call from a queue? Which context parameter do I
have to specify? The context that calls the queues application is
ext-queues. This is what I tried so long (777 is the extension of the
queue I want to pickup from):
exten => _**ZXX,1,Noop(Attempt to Pickup ${EXTEN:2} by ${CALLERID(num)})
exten => _**ZXX,n,Pickup(${EXTEN:[EMAIL PROTECTED])
exten => _**ZXX,n,Pickup(${EXTEN:[EMAIL PROTECTED])
exten => _**ZXX,n,Pickup(${EXTEN:2})
exten => _**ZXX,n,Pickup(${EXTEN:[EMAIL PROTECTED])
exten => _**ZXX,n,Pickup(${EXTEN:[EMAIL PROTECTED])
exten => _**ZXX,n,Pickup([EMAIL PROTECTED])
exten => _**ZXX,n,Pickup([EMAIL PROTECTED])
exten => _**ZXX,n,Pickup(777)
exten => _**ZXX,n,Pickup([EMAIL PROTECTED])
exten => _**ZXX,n,Pickup([EMAIL PROTECTED])
This is the CLI output when trying to pickup a call (call from 779 to
queue, agent SIP/758 is ringing):
-- SIP/758-082d3418 is ringing
Extension Changed 779 new state InUse for Notify User 773
-- Executing [EMAIL PROTECTED]:1] NoOp("SIP/779-09077e38",
"Attempt to Pickup 758 by 779") in new stack
Extension Changed 779 new state InUse for Notify User 776
-- Executing [EMAIL PROTECTED]:2] Pickup("SIP/779-09077e38",
"758") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
Extension Changed 779 new state InUse for Notify User 758
Extension Changed 779 new state InUse for Notify User 774
-- Executing [EMAIL PROTECTED]:4] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
Extension Changed 779 new state InUse for Notify User 759
-- Executing [EMAIL PROTECTED]:5] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
Extension Changed 779 new state InUse for Notify User 745
-- Executing [EMAIL PROTECTED]:6] Pickup("SIP/779-09077e38",
"758") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
-- Executing [EMAIL PROTECTED]:7] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
-- Executing [EMAIL PROTECTED]:8] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 758.
-- Executing [EMAIL PROTECTED]:9] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 777.
-- Executing [EMAIL PROTECTED]:10] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 777.
-- Executing [EMAIL PROTECTED]:11] Pickup("SIP/779-09077e38",
"777") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 777.
-- Executing [EMAIL PROTECTED]:12] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 777.
-- Executing [EMAIL PROTECTED]:13] Pickup("SIP/779-09077e38",
"[EMAIL PROTECTED]") in new stack
[Sep 19 11:43:39] NOTICE[12022]: app_directed_pickup.c:159
pickup_exec: No target channel found for 777.
== Auto fallthrough, channel 'SIP/779-09077e38' status is 'UNKNOWN'
Show Channels shows this (call from 201 to queue, SIP/758 is ringing):
asterisk*CLI> show channels
Channel Location State Application(Data)
SIP/758-084aa238 (None) Ringing AppQueue((Outgoing Line))
SIP/201-082d83e0 [EMAIL PROTECTED]:11 Up Queue(777|t|||300)
2 active channels
1 active call
Asterisk version is 1.4.10.1 with FreePBX 2.3.0.3.
Thanks for your help.
Regards, Jack
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