My suggestion is to have an agent log-off from the ACD system (or at least
pause) before attempting outbound. You can achieve that with some handy
macro that might do this transparently before the call is placed and when it
terminates.
Just my two cents,
l.
2008/11/5 Ricardo Melendez <[EMAIL P
Hi to all, I need some help, I have an Asterisk Server in a small call
center, for inbound calls I setup a Queue in queues.conf and their
respective Agents in agents.conf, but when an Agent is calling out and a
call is coming from PSTN the call is send to that agents which have a call
in progress.
