Yes it will work. One interesting option here is adding to the MOH an
invitation to exit and leave your number and the CC will call you back.
Helps you smooth the load during peak times, reduces staff and everyone
wins :)
l.
2013/8/27 Gopalakrishnan N gopalakrishnan...@gmail.com
Hi,
Will
oh great thanks...
On Wed, Aug 28, 2013 at 1:12 PM, Satish Barot satish4aster...@gmail.comwrote:
Yes you can. Check the 'context' parameter in queues.conf. When caller
presses a single digit extension while waiting in a queue, (s)he'll be
taken out of queue to this context. Then you can send
also if am not wrong queue timeout will also applicable for this.. !
On Wed, Aug 28, 2013 at 11:37 PM, Gopalakrishnan N
gopalakrishnan...@gmail.com wrote:
oh great thanks...
On Wed, Aug 28, 2013 at 1:12 PM, Satish Barot
satish4aster...@gmail.comwrote:
Yes you can. Check the 'context'
Hi,
Will Keypress option will work when am in the queue and hearing MoH?
Lets say a caller is waiting in queue and while he is hearing MoH, can he
key in some DTMF and go to some other queue? is that possible?
Regards
--
_
--
Yes you can. Check the 'context' parameter in queues.conf. When caller
presses a single digit extension while waiting in a queue, (s)he'll be
taken out of queue to this context. Then you can send caller to different
queue from this context.
--Satish Barot
Ahmedabad, India.
+919978599700
On Wed,
