You could store the "who is who" information in Asterisk, so you know
thatSIP/123 is Agent/301 before logging the agent - see e.g.
http://queuemetrics.com/faq.jsp#faq-038-agent_tracking
Thanks
l.
2009/3/27 Miguel Molina
> Hi all,
>
> For those of you people that use Agents (with Agentlogin,
Mr. James W. Laferriere escribió:
> Hello Mark ,
>
> On Fri, 27 Mar 2009, Mark Michelson wrote:
>
>> Mr. James W. Laferriere wrote:
>>
>>> On Thu, 26 Mar 2009, Mark Michelson wrote:
>>>
Miguel Molina wrote:
> Hi all,
>
> For those of you people th
Hello Mark ,
On Fri, 27 Mar 2009, Mark Michelson wrote:
> Mr. James W. Laferriere wrote:
>> On Thu, 26 Mar 2009, Mark Michelson wrote:
>>> Miguel Molina wrote:
Hi all,
For those of you people that use Agents (with Agentlogin, not
AgentCallbackLogin) on a call center, I
Mr. James W. Laferriere wrote:
> Hello Mark & Miquel ,
>
> On Thu, 26 Mar 2009, Mark Michelson wrote:
>> Miguel Molina wrote:
>>> Hi all,
>>>
>>> For those of you people that use Agents (with Agentlogin, not
>>> AgentCallbackLogin) on a call center, I have this need: when the agent
>>> logs
2009/3/27 Mr. James W. Laferriere
>Hello Mark & Miquel ,
>
> On Thu, 26 Mar 2009, Mark Michelson wrote:
> > Miguel Molina wrote:
> >> Hi all,
> >>
> >> For those of you people that use Agents (with Agentlogin, not
> >> AgentCallbackLogin) on a call center, I have this need: when the agent
Hello Mark & Miquel ,
On Thu, 26 Mar 2009, Mark Michelson wrote:
> Miguel Molina wrote:
>> Hi all,
>>
>> For those of you people that use Agents (with Agentlogin, not
>> AgentCallbackLogin) on a call center, I have this need: when the agent
>> logs in, a channel keeps running all the time
Miguel Molina wrote:
> Hi all,
>
> For those of you people that use Agents (with Agentlogin, not
> AgentCallbackLogin) on a call center, I have this need: when the agent
> logs in, a channel keeps running all the time that the agent is logged
> in to receive the incoming calls. How do I know wh
Hi all,
For those of you people that use Agents (with Agentlogin, not
AgentCallbackLogin) on a call center, I have this need: when the agent
logs in, a channel keeps running all the time that the agent is logged
in to receive the incoming calls. How do I know which agent logged in
(code)? Righ
Hi all,
For those of you people that use Agents (with Agentlogin, not
AgentCallbackLogin) on a call center, I have this need: when the agent
logs in, a channel keeps running all the time that the agent is logged
in to receive the incoming calls. How do I know which agent logged in
(code)? Righ