We are having a problem where agents are not logging off at the end of the day and they complain about receiving calls early the next day. Is there a simple way to automatically log off all agents (dynamic) from all queues at a certain hour? Or do I have to parse all queues for agents and remove them one by one?
-- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001
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