You have to consider the POW of the ACD system - you can transfer calls as
much as you like, but you have to make sure that:
- transfers are logged, and
- the ACD queue app has the correct state for all the agents involved, so it
does not try ringing agents that are busy and (worse) does not ring
On Sat, May 30, 2009 at 3:50 AM, Kurian Thayil kurianmtha...@gmail.com wrote:
Hi all,
I ve setup a queue with 2+ agents for managing our inbound calls from
customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using
AgentCallbackLogin application and I use a BASH AGI to accomplish
Hi all,
I ve setup a queue with 2+ agents for managing our inbound calls from
customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using
AgentCallbackLogin application and I use a BASH AGI to accomplish this
as there are some validations done with MySQL DB. Im aware that transfer
could
