Hello list,
I am pleased to tell you that we have released a new version of
QueueMetrics. The main areas of improvement were the following ones:
- Internationalization engine: the text of QueueMetrics can be easily
localized, as well as numbers and dates.
- Internationalized versions: Italian, German and French
- Export all data to Excel, CSV files or XML
- Database update utility: makes the database up-to-date to the latest
version of QM.
- You can now connect to an Asterisk server for call barge-in by using the
Manager interface as well as call-files.
- You can now create a single-URL login and show realtime screens for
kiosks or wallboards.
A full list of improvements over version 1.2.1 can be found at
http://queuemetrics.loway.it/news.jsp
QueueMetrics 1.3 allows data storage on both flat files and MySQL
databases for bigger call centers. And of course comes with a 90-page
user manual that covers all aspects of it.
QueueMetrics is a commercial call center monitoring package, but is
availabe free of charge for individuals, Asterisk hackers and small
SOHOs. You can request a trial key if you run a larger installation and
would like to test it in your own environment.
The latest version of QueueMetrics can be downloaded from
http://queuemetrics.loway.it/download.jsp
Hope you like it,
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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