Hi,
I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up
multiple agents, and as documented agents with the lowest penalty value get
called first. The issue I have is that if the agent with the very lowest
penalty does not answer, instead of going with to the second best ag
On 02/03/2011 04:53 PM, Mike wrote:
Hi,
I’ve been playing with agent penalties (Asterisk 1.6.2.16). I’ve set up
multiple agents, and as documented agents with the lowest penalty value
get called first. The issue I have is that if the agent with the very
lowest penalty does not answer, instead of
> The Queue() application can automatically pause members who fail to
> answer; this would be the solution to your problem. With that solution in
> place, though, the agent will still need to be able to un-pause when they
> return to their desk, and since that is the case, they really should be
> t
Mike wrote:
I was hoping to use this Queue not for professional agents in a call center,
but for reception. When the receptionist (lowest penalty) is not at the
desk, then some junior sales person can pick up those calls.
We have our receptionist setup in a front-desk queue that has 2 phon
> We have our receptionist setup in a front-desk queue that has 2 phones in
> it.
>
> The incoming call rings directly to the phone for 30 seconds, if not
> answered, plays the, "Please wait while we find someone" and then drops
> them into a queue. At this point, it rings the operator phone agai
On Feb 3, 2011, at 11:12 AM, Kevin P. Fleming wrote:
> The Queue() application can automatically pause members who fail to answer;
> this would be the solution to your problem. With that solution in place,
> though, the agent will still need to be able to un-pause when they return to
> their d
>
> I am a little confused as to what the OP wants the system to do? Call the
> proper agent, but when they don't answer, on the next call, it shouldn't
> call the same agent? OK, but for how long? 5 minutes? Until they manually
> unpause (current option as described by Kevin), 30 minutes? Should
> > The Queue() application can automatically pause members who fail to
> > answer; this would be the solution to your problem. With that solution
> > in place, though, the agent will still need to be able to un-pause
> > when they return to their desk, and since that is the case, they
> > really s
