Hello Gregory,
I wouldn't say this is a typical scenario for using a ringall queue,
especially if the agent set gets larger and larger. On the other side, a
ringgroup won't solve the issue of ringing all those phones at once. What
I would be looking into, considered the motivation of your agents,
Hii,
If you like to use ringall strategy only, then better use different
ringgroup to fulfill your purpose.
However, as a callcenter aspect, you should think of roundrobin or
leastrecent strategy. It will solve your purpose also and give a better
performance too by resources i.e. hardware and age
On Thu, 28 Mar 2013 14:55:45 -0500
Gregory Malsack wrote:
> > History ~
> > I recently took a position with a call center. At the time they had
> > about 50 agents in a call queue. The queue was setup to ringall.
> > The agents use Eyebeam softphones. Everything is local lan, no
> > routers, eve
Asterisk version 1.8.20.1
Already checked the switches, no noteworthy port issues. no vlans used
or layer 3 switching.
On 03/28/2013 03:18 PM, Carlos Alvarez wrote:
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack
mailto:gmals...@coastalacq.com>> wrote:
Here's the scenario~
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack
wrote:
> Here's the scenario~
>> 150 agents, all are commission based sales reps. 99% of the calls are
>> answered within the first ring. the rest are answered between the second
>> and third ring. Never in my 4 months with the company has a queue
Hello All,
History ~
I recently took a position with a call center. At the time they had
about 50 agents in a call queue. The queue was setup to ringall. The
agents use Eyebeam softphones. Everything is local lan, no routers,
everything connected via Cisco 3600 10/100 switches.
Now we are up