A number of our clients has such issues. What we suggest for escalation is
to do a blind transfer to a second-level queue, so that the logging is
correct and even if second-line support cannot handle the call immediately,
you get the functionality and the logging.
Just my two euro cents,
l.
2009
On 091006 1249, Darrin Henshaw wrote:
> 1. A call comes into our Asterisk system, it's trunked from one office
> to another via IAX.
> 2. Call enters a queue and is picked up by one of the agents.
> 3. That agent has to transfer the call, could be for a number of
> reasons the client wanted someone
Hello,
I thought to post this here before my manager starts his own coding
project to give us a workaround. My situation I'm running into is as
follows:
1. A call comes into our Asterisk system, it's trunked from one office
to another via IAX.
2. Call enters a queue and is picked up by one of the
