Dear;
Thanks for your help.
And in that case, if will be considered logged in at the extension that he
dialed from it the code to login as agent, correct? So, the agent will receive
the calls at that extension?
By the way: When I did this, it did not ask me for the agent password !! So,
when
El 18/07/11 18:03, bilal ghayyad escribió:
Dears;
If I need to login using as agent using the AddQueueMember(team,) then what
to be the second paramter? How to be written?
For example, if the agent id is 8000 then it will be:
AddQueueMember(CustomerSupport,Agent/8000) or something else?
Dears;
If I need to login using as agent using the AddQueueMember(team,) then what
to be the second paramter? How to be written?
For example, if the agent id is 8000 then it will be:
AddQueueMember(CustomerSupport,Agent/8000) or something else?
Regards
Bilal
---
> you ha
you have 2 options, add an agent to the queue or add a registered ip phone(
or pstn line) to the queue.
in first option, your operator must enter a password to identify as agent.
but next option does not need password.
On Mon, Jul 11, 2011 at 3:06 AM, bilal ghayyad wrote:
> Hi All;
>
> Why we us
Hi All;
Why we use the agent password when we configure the agent in the agents.conf if
the agent login by dialing the number configured in the extensions.conf?
example: exten => 28, 1, AgentLogin(1001)
I know that agent username is used to assign the agent to the queue, but when
we use the a
