... and to continue my thought, if nothing else is possible, would it be a Very
Bad Idea to just delete the ABANDON log (queue_log goes to mysql via odbc)
automatically after it's created? In h extension?
--
marie
On 05.10.2014, at 20:42, Marie Fischer wrote:
> Thanks for your ideas. I set
Thanks for your ideas. I set up a solution via AMI Redirect and it works nicely.
The only question now is queue metrics, as you also mentioned - the redirected
calls get logged as ABANDON in the queue log. I could of course add a custom
entry to the log via QueueLog function to show the call was
You can use any number of methods for redirecting a call from the queue to
a specific agent. These include off the shelf products such as FOP or
iSymphony, or even something custom built that can display calls and direct
Asterisk (usually through AMI) to transfer the call to a new destination.
Ho
Am 23.09.2014 um 19:49 schrieb Marie Fischer :
> Hi everybody,
>
> I'm looking for a solution for the following scenario:
>
> • Asterisk queue
> • At peak hours, there will be more callers then queue members/agents, so
> some callers will spend some time on hold
> • Agents should be able to ch
Hi everybody,
I'm looking for a solution for the following scenario:
• Asterisk queue
• At peak hours, there will be more callers then queue members/agents, so some
callers will spend some time on hold
• Agents should be able to choose which of the on hold calls to answer instead
of answering t
