You don't have to use queues to use agents. Do a show application dial
and look at what he is showing you.
You can have a macro run upon answer so put your menu there.
Kevin
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Check out ackcall=yes in agents.conf
It allows them to press # to accept, or press * to not accept.
then you can do something like:
exten => 101,1,Dial(Agent/101,20,A(presspoundtoanswer))
or if you want to get more fancy, check out queues.conf
where you can set ring orders and answer penalties.
