Re: [AusNOG] Vendors back charging on support and maintenance.

2018-04-27 Thread Paul Wilkins
The original statutory guarantees apply, per ACL, however this has no bearing on whether a vendor can be compelled to issue a support contract. Yes you're entitled to make the same warranty claims as the original purchaser, though I suspect the equipment is out of warranty anyway. I am not a lawy

Re: [AusNOG] Vendors back charging on support and maintenance.

2018-04-27 Thread Peter Tiggerdine
Paul, I never said the vendor has no preexisting relationship and the thread has proven that consumer law applies. Regards, Peter Tiggerdine On Sat, Apr 28, 2018, 08:43 Paul Wilkins wrote: > The vendor has no preexisting relationship with the purchaser, so the > vendor can dictate such ter

Re: [AusNOG] Vendors back charging on support and maintenance.

2018-04-27 Thread Paul Wilkins
The vendor has no preexisting relationship with the purchaser, so the vendor can dictate such terms as suit to bring the device under support. The purchaser can take it or leave it - unless the vendor's actions are, beyond dispute, in breach of the law. There's no consumer protection rights. The o

Re: [AusNOG] Vendors back charging on support and maintenance.

2018-04-27 Thread Karen Hargreave
Devils advocate here, but could it be argued that the products lifetime ended in some aspects once the original purchaser decided to sell it? Of course that may depend on its age, but I would think that it could be reasonable to say that if the original purchaser had had the item for a number of

Re: [AusNOG] Vendors back charging on support and maintenance.

2018-04-27 Thread Nick Gale
Lifetime warranties usually only apply to the original purchaser though. On 27 April 2018 at 16:00, wrote: > On Fri, 27 Apr 2018, Richard Bayliss wrote: > > > The ACCC consumer guarantee states it doesn’t apply to second hand > (private sales) goods, which is the scenario the OP stated. > > Pr