Re: [AusNOG] nbn compensation to customer

Nothing recent, but I lodged a TIO complaint for my missed NBN appointments in early 2015, here's an excerpt from the final email: Situation: The complaint you have lodged with the TIO was that there were > issues with getting the installation completed with NBNco. > > Discussion: We discussed ove

Re: [AusNOG] nbn compensation to customer

This should be covered under the new ACMA rules: https://www.acma.gov.au/Industry/Telco/Infrastructure/The-NBN-and-industry/new-complaints-handling-rules-1 though I would have thought it should still go to the TIO. Let us know what you find. Narelle On Wed, 26 Dec. 2018, 8:58 pm Alex Moorhouse

Re: [AusNOG] IPv6 enabled Christmas tree

FINALLY the IPv6 killer app. - mark > On 25 Dec 2018, at 10:11 AM, Mark Smith wrote: > > https://jinglepings.com/ > ___ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog ___

Re: [AusNOG] nbn compensation to customer

Wasn't there something about this earlier this year and it has to be multiple missed appointments before any form of compensation could be requested. On Wed, 26 Dec. 2018, 7:58 pm Alex Moorhouse Hi guys, anyone have experience in this? > > If so could you describe your customers case and outcome?

[AusNOG] nbn compensation to customer

Hi guys, anyone have experience in this? If so could you describe your customers case and outcome? Who is your wholesaler and or account manager? or do you have a direct relationship with nbn? I have a customer seeking compensation for an nbn tech missing an appointment and thus the customer did