One way to get information about an outage at a particular NBN POI is to
drive to the POI location and look for the logos on the vans attending to
the fault. If it's a fibre cut, then someone has to go there to connect the
OTDR, usually in a high-roof splicing van.
If there are no vans, or the tec
Mark,
Already did that, that’s the first thing I did. Received the usual “unplanned
outage, no information available, no ETA available” spiel. The NBNco website
was able to give me more information (albeit very basic information) than the
Superloop operator was. Given the outage has been going
Contact their customer support.
On Sun, 16 Jan 2022, 12:41 Christopher Hawker,
wrote:
> Hello all,
>
> There's an apparent outage affecting Superloop customers connecting to the
> 2NEW POI. Their client portal lists the severity as low (not sure how that
> determination is made) and the notifica
Hello all,
There's an apparent outage affecting Superloop customers connecting to the 2NEW
POI. Their client portal lists the severity as low (not sure how that
determination is made) and the notification provides absolutely no information
regarding what caused it or an ETA.
The disruption ID
